Privacy Policy
At SIRA MUSICA (hereinafter, “the Company,” “we,” or “our”), the privacy of our users is of utmost importance. This Privacy Policy aims to inform users of our Website, www.siramusica.com, about the processing of their personal data, as well as their rights regarding their personal information.
Data Controller
The data controller of the personal data collected through this Website is:
* Company Name: SIRA MUSICA, S.L.U.
* Address: Calle Toledo 87 1 B, 28005 Madrid (Spain)
* Email: administración@siramusica.com
* Phone: +34654707845
* VAT Number: B – 06976948
Information We Collect
We collect and process the following types of personal data:
* Identification Data: Name, surname, email address, postal address, phone number, ID number or tax identification number, age.
* Payment Data: Information about credit/debit cards or payment methods used for purchases, processed through secure payment platforms.
* Browsing Data: Technical information about the user’s interaction with the Website, such as IP address, device type, browser used, pages visited, visit duration, etc., collected through cookies or similar technologies.
Purpose of Processing Personal Data
The personal data provided by users will be used for the following purposes:
* Purchase and Reservation Management: To process and manage ticket purchases, send tickets, and provide assistance related to purchased events.
* Customer Support: To respond to inquiries, suggestions, or complaints and offer support regarding the products or services offered.
* Marketing and Promotions: To send commercial information about new events, special offers, or promotions, provided the user has given explicit consent.
* Improve User Experience: To personalize the Website and provide recommendations or content based on user interests, using browsing data and cookies.
Legal Basis for Processing
The processing of personal data is based on the following legal grounds:
* Performance of a Contract: The processing is necessary for the performance of the ticket sale contract between the user and the Company.
* User Consent: Data processing for marketing and promotional purposes will only occur if the user has given explicit consent.
* Legitimate Interest: Data processing for improving customer service and user experience is based on the Company’s legitimate interest.
Data Retention
Personal data will be retained for as long as necessary to fulfill the purposes described, while there is a contractual relationship or until the user withdraws their consent, as appropriate. If the user requests to unsubscribe from commercial communications, the data will be deleted as soon as possible.
User Rights
The user has the following rights regarding their personal data:
* Right of Access: The user has the right to access the personal data the Company holds about them.
* Right of Rectification: The user may request the correction of inaccurate or incomplete personal data.
* Right of Deletion: The user has the right to request the deletion of their personal data, provided there is no legal obligation preventing its deletion.
* Right of Limitation: The user may request the limitation of processing their personal data in certain circumstances.
* Right of Portability: The user has the right to receive their personal data in a structured, commonly used, and machine-readable format and transfer it to another data controller.
* Right to Object: The user may object to the processing of their personal data for reasons related to their particular situation, in which case we will cease processing, unless there is a legitimate interest to continue processing.
To exercise these rights, the user can contact us via the following methods:
* Email: administración@siramusica.com
* Postal Address: Calle Toledo 87 1 B, 28005 Madrid (Spain)
Data Security
The Company takes the necessary technical and organizational measures to ensure the security of personal data, preventing its alteration, loss, unauthorized processing, or access, taking into account the state of technology and associated risks.
Cookies and Similar Technologies
Our Website uses cookies and similar technologies to enhance the user experience and personalize content. By accessing the Website, the user consents to the use of cookies unless they object via their browser settings.
For more information about the cookies we use, please refer to our Cookie Policy.
International Data Transfers
In some cases, personal data may be transferred to countries outside the European Economic Area (EEA) to fulfill the purposes described in this Policy. In these cases, we will take appropriate measures to ensure the security of the data and that these countries offer an adequate level of data protection.
Privacy Policy Updates
We reserve the right to modify this Privacy Policy at any time. Any changes will be communicated to users through the Website and will take effect from their publication.
Contact
If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us via the following methods:
* Email: administración@siramusica.com
* Phone: +34654707845
* Postal Address: Calle Toledo 87 1 B, 28005 Madrid (Spain)