General Terms of Use and Contracting

These General Terms of Use and Contracting (hereinafter, the “General Terms”) govern access to and use of the website accessible through the domain name www.siramusica.com, as well as the purchase of tickets through the Website.

Mere access to the Website grants the person accessing it the status of a user (hereinafter, the “User”) and implies acceptance of all the terms included in these General Terms. If the User does not agree with these General Terms, they must refrain from making any ticket, product, or service purchase through the website.

By accepting these General Terms, the User declares:

 

That they have read, understand, and comprehend the contents of this document.

 

That, in case of purchasing any product and/or service, they are of legal age and have the necessary legal capacity to do so.

 

That they assume all obligations set forth herein.

 

  1. General Information

 

In compliance with Article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce, the following general information about the Website is provided:

 

Owner: SIRA MUSICA, S.L.U.

 

Registered address: Calle Toledo 87 1 B, 28005 Madrid (Spain)

 

Tax Identification Number (N.I.F.): B – 06976948

 

Contact: administración@siramusica.com

 

Registration details: Madrid Mercantile Registry, volume 42344, folio 011, sheet M-749003, entry 1.

 

  1. Access to the Website and/or the App

 

Access to the Website is free, except for the cost of the internet connection provided by the User’s internet service provider, which shall be borne by the User.

 

  1. Website Usage Rules

 

The User agrees to use the Website, its content, and services in accordance with the law, morality, public order, and these General Terms. The User shall not use them to engage in illegal activities, commit crimes, infringe upon the rights of third parties, or violate any applicable legal regulations.

By accepting these Terms or making a purchase, the User declares that they have the legal capacity to enter into contracts.

The User agrees to:

 

  1. Not engage in any actions that could constitute illegal, unlawful, or fraudulent conduct.

 

  1. Not provide false, ambiguous, or inaccurate information that could lead to errors in the purchasing process.

 

III. Not impersonate other Users by using their registration credentials.

 

SIRA MUSICA, S.L.U. reserves the right to cancel any transaction and/or deactivate the User’s account if there are reasonable suspicions or evidence of non-compliance with these General Terms, without prior notice. Likewise, SIRA MUSICA, S.L.U. reserves the right to cancel tickets if it reasonably believes that the purchase was made fraudulently.

The User agrees to indemnify SIRA MUSICA, S.L.U. against any claims, fines, penalties, or sanctions that may arise as a result of the User’s failure to comply with these usage rules. Additionally, SIRA MUSICA, S.L.U. reserves the right to claim compensation for damages.

 

  1. Ticket Sales

 

Purchasing a ticket for an event through any available channel provided by SIRA MUSICA, S.L.U. implies the establishment of a contractual relationship between the User and SIRA MUSICA, S.L.U., under which SIRA MUSICA, S.L.U. facilitates the sale and delivery of the ticket as a valid admission pass to the event.

SIRA MUSICA, S.L.U. offers Users the option to purchase tickets online through its website (www.siramusica.com), available 24/7.

Before completing a purchase, the User will receive all relevant price information, including applicable taxes, fees, and any additional charges. The User is responsible for providing accurate personal and payment details.

 

  1. Intellectual and Industrial Property

 

All Website content—including texts, photographs, graphics, images, icons, software, and audiovisual materials—is the intellectual property of SIRA MUSICA, S.L.U. or third parties. No rights of exploitation are granted to the User.

The trademarks, trade names, or distinctive signs appearing on the Website are the property of SIRA MUSICA, S.L.U. or third parties, and no rights over them are transferred to the User.

 

  1. Contracting Terms

 

6.1. Event Characteristics

 

The main characteristics and specific conditions of events offered by SIRA MUSICA, S.L.U. can be found on the Website within each event’s descriptive listing. Events may be live or streamed (either in real-time or on-demand).

 

6.2. Contract and Precedence Order

 

The contractual relationship between the User and SIRA MUSICA, S.L.U. is governed by these General Terms, along with any special terms published on the Website or specified in the purchase confirmation email.

In case of conflict, the precedence order is:

 

Special terms published on the Website or in the confirmation email.

 

These General Terms.

 

  1. Right of Withdrawal

 

The User should verify all details before completing a purchase, as refunds are not possible. In accordance with Article 103(l) of the Spanish Consumer Protection Law (Royal Legislative Decree 1/2007), the right of withdrawal does not apply to entertainment and leisure activities.

 

  1. Event Cancellations

 

SIRA MUSICA, S.L.U. is not responsible for event cancellations, delays, modifications, or any other issues related to the organizer. Complaints related to such matters should be directed to the event organizer.

 

  1. Complaints, Claims, and Information Requests

 

Users can submit complaints, claims, or information requests to SIRA MUSICA, S.L.U.’s Customer Service by email at administración@siramusica.com.

SIRA MUSICA, S.L.U. will respond as soon as possible and within a maximum period of one month. Official consumer complaint forms are also available on request or via the official Consumer Organization website.

 

  1. Nullity of Provisions

 

If any clause of these General Terms is declared null or ineffective, it will only affect the specific clause in question, and the remaining provisions will remain fully valid.

 

  1. Modification of the General Terms and Other Contents

The General Terms will be available to the User on the Website and/or the App.

SIRA MUSICA, SLU reserves the right to modify these General Terms at any time, notifying Users by publishing the updated/modified General Terms on the Website.

Additionally, it reserves the right to modify the presentation, configuration, and location of the Website, as well as the contents and conditions required for their use at any time.

 

  1. Applicable Legislation

These General Terms will be governed by and interpreted in accordance with Spanish legislation. Among others, by Royal Legislative Decree 1/2007 of the General Law for the Defense of Consumers and Users, and Law 34/2002 on information society services and electronic commerce.

 

  1. Competent Jurisdiction

In the event that an extrajudicial resolution of disputes arising or related to the use of the website or these General Terms is not possible, the parties will submit to the exclusive jurisdiction of the courts and tribunals of Madrid. However, in the event that you are a consumer, you may file the claim in the city where you reside, in accordance with the applicable legislation.